Legal

Terms of Service

Last updated: May 5, 2026

These Terms of Service ("Terms") govern the design and development services provided by Maralabs LLC, a Florida limited liability company ("Maralabs", "we", "us", "our"), under the Maralabs Design product, to you ("Client", "you"). By engaging us under either the Managed or Self-hosted tier, you agree to these Terms.

Maralabs Design is a separate product offering from any other service Maralabs LLC operates — these Terms govern Maralabs Design only.

1. Services

Maralabs Design provides custom website design, copywriting, and front-end development. We offer two distinct service tiers:

• Managed — We design, build, host, and maintain your website. We retain the source code; you have full use of the live website during your subscription. The tier includes ongoing content edits, priority support, quarterly reviews, hosting, SSL, uptime monitoring, domain configuration, and integration with your CMS or email tools.
• Self-hosted — A one-off engagement. We design and build your website, then deliver the source code and deployment documentation. You handle hosting, domain, edits, and ongoing maintenance. The tier includes 30 days of post-delivery email support for deployment questions only — not changes.

The specific scope, deliverables, and timeline for each engagement are defined in writing before work begins.

2. Pricing & payment

Setup & one-off fees

The Managed setup fee and the Self-hosted one-off fee are due before work begins, and are non-refundable. These fees cover design, copywriting, build labor, plus out-of-pocket costs we incur on your behalf (domain registration, SSL certificates, hosting, tooling).

Monthly fees (Managed only)

Managed monthly fees are billed on a recurring basis, starting from the date your website goes live. Payment is due at the beginning of each billing cycle.

Late payment

If a Managed monthly fee is not received within 7 days of the due date, we may suspend the website and related services until the account is brought current. We will notify you before any suspension.

Launch offer

From time to time we offer a discounted setup price (e.g., 50% off for the first 10 clients). The launch offer applies to the Managed tier setup fee only and does not apply to the Self-hosted tier or to the monthly fee. Eligibility is at our discretion.

3. 30-day money-back guarantee (Managed only)

If you are not satisfied with our service within the first 30 days after your Managed website goes live, you may request a full refund of your first monthly fee. To request a refund:

• Email us at hello@maralabs.io within 30 days of going live.
• The guarantee covers the first month's monthly fee only — it does not cover the setup fee.
• Refunds are processed within 10 business days.

This guarantee does not apply to the Self-hosted tier, which is non-refundable in full.

4. Cancellation (Managed)

You may cancel your Managed service at any time by emailing us at hello@maralabs.io. On cancellation:

• Service remains active until the end of the current billing period.
• No further charges will be made.
• We will provide you with a static export of your live website's rendered files within 14 days, so you can host it elsewhere if you choose.
• If you do not arrange alternative hosting, the website will be taken offline at the end of the billing period.
• Domain ownership transfers to you, subject to applicable registrar transfer fees.

5. Intellectual property

Your content

You retain ownership of all content you provide to us — copy, photography, logos, brand assets, video, audio. You grant Maralabs a non-exclusive license to use this content as needed to deliver our services.

Custom design & copy

On full payment, the visual design and custom copy we produce specifically for your project are licensed to you for use on the website we deliver. The license is exclusive to your business and the deliverable site.

Source code — Managed

For Managed clients, source code (HTML, CSS, JavaScript, build tooling) remains the property of Maralabs. You receive the right to use the live website for the duration of your subscription. On cancellation, we provide a static export of the rendered site at that point in time, which you may host elsewhere.

Source code — Self-hosted

For Self-hosted clients, source code is delivered to you on completion of the project. On delivery, you receive a perpetual, non-exclusive license to use, modify, and host the code for your own business operations. Resale, sublicensing, or redistribution to third parties is not permitted without our written consent.

Our underlying tools

We retain ownership of our underlying templates, tools, code libraries, design systems, and processes used to deliver services. None of these are transferred to you under either tier.

6. Change requests & out-of-scope work

Managed

Small content edits and minor tweaks are included anytime — text changes, image swaps, contact-info updates, minor section adjustments. Not included: new pages, redesigns, new functionality, additional integrations, or anything that materially changes the scope of the original build. Out-of-scope work is quoted as a separate engagement and requires written approval before we begin.

Self-hosted

Once the website is delivered, no further work is included. Any modifications, additions, or design changes after delivery are quoted as a separate engagement. The 30 days of email support included with delivery covers questions about deployment, configuration, and troubleshooting only — not changes to the site.

7. Domain registration

If you do not already own a domain name, we will register one on your behalf as part of the engagement. Domain availability is subject to the registry — your first-choice domain may not be available. We will work with you to identify a suitable alternative if your preferred name is taken. Domains are registered in your business's name where possible. For Managed clients, domain renewal is included for the duration of your subscription. For Self-hosted clients, domain renewal becomes your responsibility after the initial registration period.

8. Photography, logo, and third-party content

Professional photography and logo design are not included in either tier. You are responsible for providing photographs, illustrations, logos, and brand assets, or arranging them through a third party. We can recommend partners on request.

You warrant that all content you provide (text, images, logos, video, audio, music) is owned by you or licensed for the use you've described, and does not infringe on any third party's rights. You are solely responsible for clearing any necessary rights, releases, or permissions for content you supply.

9. Client responsibilities

To ensure timely delivery, you agree to:

• Provide requested information, content, and feedback within a reasonable timeframe.
• Review and approve deliverables promptly. If you do not respond within 14 days of a request for review, we may treat silence as approval and proceed.
• Maintain the confidentiality of any login credentials, API keys, or system access we provide you.
• Use the website lawfully and not engage in activity that could expose Maralabs to legal claims (e.g., publishing illegal content, unauthorized use of third-party trademarks, deceptive practices).

10. Service level

We aim to deliver completed websites within 7 days of receiving all required information from you. Timelines may shift depending on your responsiveness and project complexity.

For Managed websites, we aim for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance when possible.

Email support response targets: Managed clients receive a response within one business day during normal business hours. Self-hosted clients (within the 30-day post-delivery support window) receive a response within three business days.

11. Limitation of liability

To the maximum extent permitted by applicable law:

• Maralabs is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to our services — including but not limited to lost profits, lost revenue, lost leads, lost customers, or business interruption.
• Our total aggregate liability for any claim related to our services is limited to the total fees you have paid us in the twelve (12) months preceding the claim.
• We are not responsible for losses caused by events outside our reasonable control, including third-party service outages, internet disruptions, registrar errors, government action, or natural disasters.

12. Indemnification

You agree to indemnify, defend, and hold Maralabs (and its founders, employees, and contractors) harmless from any claims, damages, losses, liabilities, or expenses (including reasonable legal fees) arising from:

• Your use of our services in violation of these Terms or applicable law.
• Content you provide to us that infringes any third party's intellectual property, privacy, or publicity rights, or that is otherwise unlawful.
• Your products, services, or business operations promoted on the website we build.

13. Termination by Maralabs

We may suspend or terminate our services with reasonable notice if you materially breach these Terms, fail to pay, use our services unlawfully, or engage in conduct that exposes Maralabs to legal or reputational risk. On termination for cause, fees already paid are not refundable.

14. Modifications to these Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated date. For active Managed clients, we will notify you of material changes via email at least 14 days before they take effect. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

15. Governing law & dispute resolution

These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict-of-law provisions.

Any dispute arising from these Terms or our services will be resolved first through good-faith negotiation between the parties. If unresolved within 30 days of written notice, the dispute will be submitted to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted in Florida. Either party may bring claims that fall within the jurisdiction of small claims court instead of arbitration.

You agree to bring any claims in your individual capacity, not as a plaintiff or class member in any class or representative action.

16. Severability

If any provision of these Terms is held to be unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17. Entire agreement

These Terms, together with our Privacy Policy and any signed service agreement specific to your engagement, constitute the entire agreement between you and Maralabs regarding the Maralabs Design service, and supersede any prior agreements or understandings on the subject.

18. Contact

Questions about these Terms?

• Email hello@maralabs.io
• Phone +1 772-207-3672